NavyBooks is owned and operated by MCI Media Limited

Terms & Conditions

Definitions

DELIVERY POLICY: We aim to dispatch all orders within five working days however if books need to be ordered in by us dispatch may take up to 14 working days. UK customers should usually receive their goods within 2-3 working days from the day of dispatch with Royal Mail. Customers from Europe, UK Offshore Islands, Northern Ireland, some areas of Scotland including Highlands and BFPO, North America and the Rest of the World should usually receive their goods within 7-21 working days from the day of dispatch via airmail. If your goods have not arrived within expected timescales please contact:

+44 (0) 1628 947 740 or e-mail: [email protected]

The company shall be under no liability whatsoever for any loss, whether direct or indirect, resulting from the delay in despatch or delivery of goods.

 

CANCELLATION / RETURNS POLICY: NavyBooks cannot guarantee your satisfaction with the content of books purchased. We endeavor to provide as much information as possible to enable you, the buyer, to determine the content.

However, should the books / goods purchased be damaged in any way on receipt we undertake to replace the books / goods, subject to the following conditions:

a. The buyer first contacts NavyBooks
b. Any books / goods deemed for return by the company shall be returned carriage paid by the buyer.
c. Damaged books / goods should be returned within 5 working days of receipt
d. The original packing should be returned with the damaged books / goods.
e. On inspection of the returned books / goods and packaging the Company will, if it deems itself or its carriers to be at fault either:

i. Refund all costs, including return carriage costs

or

ii. Replace the books / goods at no further cost and refund return carriage costs

f. The company reserves the right to accept or not accept the return of goods for any reason whatsoever.

 

PAYMENT: Not withstanding delivery, the risk of the goods and the property in the goods shall not pass to the buyer until the goods are paid for in full prior to dispatch.

PRICES: Prices of goods supplied are correct but subject to market fluctuation and revision without notice. Oversea's orders shall be charged to the buyer at current exchange rates. The Company has no control or liability over these rates. We only accept payment in UK £'s (pounds) sterling.

 

PRIVACY POLICY: This privacy policy is for this website and observed by MCI Media Limited on behalf of NavyBooks. It governs the privacy of its users who choose to use it.

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and MCI Media Limited.

 

THE WEBSITE: This website, NavyBooks and MCI Media Limited take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

You can read Google's privacy policy here: click here for Google Privacy Policy

 

CONTACT & COMMUNICATION: Users contacting this website, NavyBooks and/or MCI Media Limited do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted.

This includes using your details to subscribe you to any email newsletter program the website operates. Your details are not passed on to any third parties.

NavyBooks and MCI Media Limited GUARANTEE that they will never, in any circumstances, pass on personal details to third parties. Nor will they share personal details with any companies / people outside of NavyBooks and MCI Media Limited.

 

E-MAIL NEWSLETTER: This website operates an email newsletter program, using a partner company ‘Mail Chimp’, to inform subscribers about products and services supplied by NavyBooks and MCI Media Limited.

Users can subscribe through an online automated process should they wish to do so and their e-mails, if provided during the purchase process, will be added to our database.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998.

Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee may be payable. If you would like a copy of the information held on you please write to the business address at the top of this page.

Email marketing campaigns published by this website or MCI Media Limited may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity this is by no means a comprehensive list. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

 

TRANSACTION SECURITY: We use WorldPay to collect and process transaction information.

WorldPay’s detailed security policy is here: click here for WorldPay Security Policy

 

VAT: There is no Value Added Tax charged on BOOKS purchased in the UK.

 

LIABILITY: The company’s liability to the buyer shall at no time exceed the price of the goods supplied.

The company shall be under no liability for any direct loss and/or expense or any indirect loss and /or expense suffered by the buyer or liability to third parties incurred by the buyer.

The company shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods.

 

THIS CONTRACT IS SUBJECT TO THE LAW OF ENGLAND AND WALES.